❓ Frequently Asked Questions
What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), expected shipping timeline, and if the product contains batteries, liquids, or magnets.
How are LCL shipments charged (CBM or KG)?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How do I calculate volumetric weight?
The formula is: Volumetric Weight = [Length(cm) x Width(cm) x Height(cm)] / 6000. For Global Express, the divisor is 5000.
Do I need to provide an EIN or PI for DDP service?
No, for DDP (Delivered Duty Paid) service, you don't need to provide customs clearance information. We handle the clearance under our name and deliver to your final destination.
Can I get an MRN for UK e-commerce spot checks?
If you require an MRN, you should choose our DAP service. We can provide the MRN for your shipment under this specific service mode.
How do you ensure the lowest rates for different fulfillment centers?
We utilize Container Freight Stations (CFS) at major US ports. By loading containers destined for specific regions, we minimize offloading and sorting, delivering goods through the nearest port to reduce land transportation costs.