Frequently Asked Questions
What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight/dimensions, destination country and postcode, expected shipping options, and whether the product contains liquid, magnetic, or battery components.
Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How is volumetric weight calculated?
The formula is: L (cm) x H (cm) x D (cm) ÷ 6000. For Global Express, the factor used is 5000 instead of 6000.
Is special documentation needed for DDP service?
No, you don't need to provide anything for customs clearance. We will clear the goods for you and send them to your final destination.
What are the requirements for DAP or PVA services to the UK/EU?
You must have your own VAT and EORI account. For PVA (Postpone VAT accounting), you must also have VAT payment records for at least the previous three months.
How do you ensure the lowest rates for multiple fulfillment centers?
We utilize Container Freight Stations (CFS) at major US ports (Los Angeles, Chicago, Savannah, etc.). By loading goods destined for specific centers together and shipping to the nearest port, we minimize land transportation costs.