Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a professional industrial products enterprise integrating manufacturing and trading. We have our own production base and also cooperate with reliable partner factories.
Q: Can you customize products with our logo?
A: Sure. We support OEM service. Just provide your design files and requirements, and we'll create customized products for you.
Q: Do you provide samples before bulk orders?
A: Yes. We can send samples for quality checking. The sample fee can be refunded when you place a bulk order reaching a certain quantity.
Q: What payment terms do you accept?
A: We usually accept T/T (30% deposit, 70% before shipment) or L/C at sight. Flexible terms are available for regular customers.
Q: How long is the lead time for bulk orders?
A: Generally 2 - 4 weeks after receiving the deposit, depending on the order quantity and specific customization requirements.
Q: How do you ensure product quality?
A: We maintain a strict quality control system following international standards, from raw material inspection to final product testing and third-party agency reviews.