❓ Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a professional industrial products enterprise integrating manufacturing and trading. We have our own production base and also cooperate with reliable factories for related industrial products.
Q: Can you customize products with our logo?
A: Sure. We support OEM service. Just provide your design files and requirements, and we'll make customized products for you.
Q: Do you provide samples before bulk order?
A: Yes. We can send you samples for quality checking. The sample fee will be charged but can be refunded when you place a bulk order reaching a certain quantity.
Q: What payment terms do you accept?
A: We usually accept T/T (30% deposit, 70% before shipment) and L/C at sight. For regular customers, we can discuss more flexible payment terms.
Q: How long is the lead time for bulk orders?
A: The lead time is generally 2 - 4 weeks after receiving the deposit, depending on the order quantity and customization requirements.
Q: How do you ensure the product quality?
A: We have a strict quality control system from raw material inspection and production monitoring to final product testing, following international standards.