What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), preferred shipping options, cargo ready date, and whether it contains batteries or liquids.
Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is higher, we charge by KG.
How is volumetric weight calculated?
The formula is: Length(cm) x Width(cm) x Height(cm) / 6000. For Global Express, the divisor factor is 5000.
Is documentation required for DDP service customs clearance?
No, for DDP service, we handle the entire customs clearance process under our name and deliver directly to your final destination.
What is required for DAP or PVA shipments to the UK or EU?
You must have your own VAT and EORI account. For PVA (Postponed VAT Accounting), you also need VAT payment records for at least the previous three months.
What is your support response time?
We offer 24/7 live support. We guarantee a response to any inquiry—whether for quotes or tracking—within 2 hours, regardless of the time zone.