What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight/dimensions, destination postcode, shipping options, and whether the product contains liquid, magnetic, or battery components.
Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How is volumetric weight calculated?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express, the divisor is 5000 instead of 6000.
Do I need to provide information for customs clearance with DDP service?
No, under DDP service, we handle the customs clearance under our name and deliver the goods directly to your final destination.
How do you ensure the lowest rate for multi-fulfillment center shipments?
We utilize Container Freight Stations (CFS) at major US ports. By sorting goods in China and shipping directly to the nearest port for specific fulfillment centers (like FTW1 via Houston), we reduce land transportation costs significantly.
What is your response time for inquiries?
We offer 24/7 live support and guarantee a response to quotes, tracking, or support issues within 2 hours, regardless of the time zone.
LG Logistics
